DC - Intro to Outdoor Rock

Cancellation Policy

The SRMG cancellation policy is designed to protect our guides from lost work. Our guides are the most experienced and professional guides in the region, and last minute cancellations seriously impact their ability to succeed in a difficult industry. Refund/Cancellation and Weather Policy: ​ Full Refunds or Reschedules are available up to 14 days prior to the start of a reservation. Beyond that point they are not. If you contact us fourteen or more days before your reservation we will have no problem issuing a refund or rescheduling your trip. But, we hope you understand that inside that window we are unable to make up lost work for our guides and have by that point, turned down other potential reservations that we cannot get back. We strive to make the best customer service decisions possible but our guides deserve and need this strict policy. Thanks for your understanding. We (SRMG) will offer to reschedule your trip if we cancel due to bad weather. In rare situations when poor weather is obvious, we (SRMG) will offer to reschedule your trip. These trips may be rescheduled to any available date of the clients choosing within 6 months of the original scheduled date. Weather forecasts are not always reliable. We regularly go out with a chance of rain over 50 percent. Please, don't let the forecast discourage you. More times than not the forecast looks grim and it turns out to be a beautiful day of climbing. We understand the disappointment in traveling to Seneca with the hopes of climbing, for plans to be thwarted by storms. We will monitor the weather and contact you to discuss rescheduling at least by the day before your reservation. We always run the first day of our multi-day courses regardless of weather. If we have bad weather you are set! You may not know we have the one and only state-of-the-art indoor Trad training facility, with real rock anchoring walls and two 40' rock cracks --our facility is so awesome we were imitated! -"imitation is the greatest form of flattery" thank-you! In addition to our purpose built indoor Trad Training and Teaching facility, there are a number of overhanging areas at Seneca and Nelson Rocks that stay dry. There is a great deal that can be taught and learned in a thorough review of fundamentals during an SRMG ground school. It is always worth mentioning that the rock at Seneca dries very quickly, and a beautiful afternoon of climbing often follows a rainy morning. If you inadvertently go out with the WRONG company well, we're pretty nice, understanding people so we would probably let it slide :)

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